Answer it once. Deflect it forever.
Your support queue is full of questions your product should answer itself. 3Guide deflects them in-app with grounded answers, live walkthroughs, and an AI Assistant that simply does the task, so your team only sees what truly needs a human.
“We want real answers from an AI that knows our product, not another canned-response chatbot.”
Grounded answers
Answers grounded in your product, not the open web
3Guide scans your app to build a knowledge base of its pages and controls, and you add the documents that matter. The chat answers from your features and your terminology, and asks which one you meant when a question is ambiguous.
- Knowledge base built from a scan of your app
- Upload your own documents on top
- Asks for clarification instead of guessing
“Half our tickets are the same five how-do-I questions, every single week.”
Guided deflection
Don't describe the fix, walk them through it
For how-do-I questions, the chat doesn't paste a doc link. It builds a live walkthrough that highlights each step in the real UI. And when the user just wants it done, the AI Assistant calls your API and does it.
- Walkthroughs generated from the user's own question
- The AI Assistant completes routine tasks through your APIs
- Repetitive tickets stop reaching the queue at all
The ladder
Four levels of deflection before a ticket exists
01
Answer
The chat answers from your app's knowledge base and your documents.
02
Show
Guidance builds a live walkthrough that highlights each step in your real UI.
03
Do
The AI Assistant completes the task through your API, with the user's confirmation.
04
Fix
Analytics surfaces what users still can't do, so you remove the cause.
Use one, or all four
Each works on its own. Together, they cover the whole customer journey.
See the problem
Analytics
Shows you where customers get stuck, and whether your fixes worked.
Explore AnalyticsTeach the user
Guidance
Walks users through your product, step by step, right on the screen.
Explore GuidanceDo it for them
AI Assistant
Does the task for users who'd rather not learn how.
Explore AI AssistantShow the product
Guide Pro
Interactive demos that win customers and train teams.
Explore Guide ProFAQ
Ticket reduction, answered
Generic chatbots answer from generic knowledge. 3Guide answers from a knowledge base built from your own product, shows users the steps live in your UI, and can complete the task outright through your APIs. Then Analytics tells you which questions nobody managed to resolve, so you can fix the cause.
It comes from a scan of your app plus the documents you upload. Re-scan after a release and the changes flow into answers, and guides whose steps broke are repaired by auto-heal.
No. Escalation to the human support desk is always available, and the handoff carries the entire conversation and user context so nobody repeats themselves.
With 3Guide Analytics on, you can see which guides and answers users completed, and requests nobody could resolve are grouped as intent gaps, so you know exactly what to fix next.
Shrink the queue without shrinking the team
Turn repetitive tickets into instant answers.
Free plan · No credit card · Works on tools you didn't build