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Privacy Policy

Effective Date: May 10, 2026

GuideAI is built to help product teams understand user friction, improve onboarding, and deliver in-app guidance that drives activation and adoption.

Your privacy matters to us at GuideAI. This Privacy Policy explains how we collect, use, share, and protect your information when you use our website, SDKs, dashboards, guides, analytics tools, and related services.

By using GuideAI, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect the following types of information:

a. Account & Business Information

  • Name
  • Email address
  • Company or organization name
  • Job title or role
  • Billing and payment information (when applicable)

b. Product & Usage Data

When GuideAI is integrated into a product, we may collect:

  • User interaction events
  • Session activity and timelines
  • Funnel and workflow activity
  • Feature usage and adoption metrics
  • Device, browser, operating system, and IP address
  • Pages visited and interaction timestamps

c. Technical & Diagnostic Information

  • SDK performance logs
  • Error reports and debugging information
  • API usage data
  • Access logs and security monitoring information

d. Communication Information

  • Emails and support conversations
  • Feedback submissions
  • Early access or waitlist requests
  • Marketing preferences and opt-ins

2. How We Use Your Information

We use your information to:

  • Create and manage your GuideAI account
  • Provide analytics, onboarding, and workflow services
  • Improve product performance and usability
  • Monitor product adoption and onboarding effectiveness
  • Deliver in-app guides, announcements, and contextual help
  • Respond to support requests and feedback
  • Maintain platform security and prevent misuse
  • Communicate updates, releases, or important notices
  • Send marketing communications where permitted

3. How We Share Information

We do not sell your personal information.

We may share information with:

  • Trusted cloud and infrastructure providers
  • Analytics and monitoring service providers
  • Payment processors (where applicable)
  • Professional advisers and legal authorities when required by law
  • Service providers who help us operate, maintain, and improve GuideAI

All third parties are expected to handle information securely and only for authorized purposes.

4. Data Storage & Security

GuideAI uses industry-standard security measures to protect your information, including:

  • Encrypted data transmission
  • Secure cloud infrastructure
  • Access controls and authentication
  • Monitoring and logging for unauthorized access attempts

While we work hard to protect your information, no method of transmission or storage is completely secure.

5. Data Retention

We retain information only for as long as necessary to:

  • Provide our services
  • Improve and maintain the platform
  • Comply with legal obligations
  • Resolve disputes and enforce agreements

You may request deletion of your account or associated data by contacting us at info@3guideai.com.

6. Your Rights

Depending on your location and applicable laws, you may have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your data
  • Object to certain processing activities
  • Withdraw consent for marketing communications

To exercise these rights, contact us at info@3guideai.com.

7. Cookies & Analytics

GuideAI may use cookies and similar technologies to:

  • Maintain sessions and authentication
  • Understand product and website usage
  • Improve onboarding and navigation
  • Analyze platform performance

You can manage cookie settings through your browser preferences.

8. Third-Party Integrations

GuideAI may integrate with third-party platforms, APIs, or analytics providers. Use of those services may also be subject to their respective privacy policies.

We encourage users to review the privacy practices of any connected third-party services.

9. Children's Privacy

GuideAI is not intended for children under the age of 13, and we do not knowingly collect personal information from children.

If we become aware that such information has been collected, we will take steps to delete it promptly.

10. International Data Transfers

Your information may be processed or stored in countries outside your own jurisdiction where our infrastructure or service providers operate.

We take reasonable steps to ensure appropriate safeguards are in place for international data transfers.

11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, legal requirements, or business operations.

When significant updates are made, we may notify users through email, dashboard notifications, or our website.

12. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us:

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