Support Desk

AI answers first. Humans finish strong.

A full support inbox built into 3Guide. The AI assistant deflects the repetitive questions; your team gets the rest — with assignment, automation rules, and every user's product context attached.

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3Guide · Support Desk
J

Jonas K.

Pro plan · 42 sessions this month

Assigned to you
The CSV export is missing the "source" column that shows in the dashboard. Am I doing something wrong?
Thanks Jonas — checking your workspace now. Which report are you exporting from?

AI-suggested reply

The "source" column is included when exporting from Visitors → Sessions, not the Overview page. Here's a walkthrough I can send them…

Deflect

Most questions never become tickets

The in-app chat answers how-do-I questions from your app's knowledge base and walks users through the flow, and the AI Assistant can simply complete the task for them. Your queue only sees what truly needs a person.

  • Answers grounded in your app and your documents
  • Guided walkthroughs offered as answers
  • Seamless handoff with full conversation history
The 3Guide assistant resolving a question before it becomes a ticket

Resolve

A real help desk, not a chat widget

Behind the assistant is a complete support workflow: shared inbox, assignment, internal notes, tags, saved views, and automation rules that keep the queue moving without babysitting.

  • Assignment, ownership, and internal notes
  • Visual automation rules for routing and SLAs
  • User context — plan, sessions, guide history — on every ticket
The 3Guide support widget embedded on a live product

Capabilities

Everything a support team actually uses

Shared inbox

Every conversation in one place, with full user context: plan, activity, and guide history.

Assignment & ownership

Route conversations to the right agent with clear ownership and internal notes.

Automation rules

Auto-route, tag, prioritize, and escalate based on the rules you define.

AI-drafted replies

Suggested responses grounded in your knowledge base — agents review, edit, and send.

Tagging & views

Slice the queue by topic, urgency, or team with saved views and filters.

SLAs & analytics

Response-time targets and resolution metrics so quality stays measurable.

Use one, or all four

Each works on its own. Together, they cover the whole customer journey.

See the problem

Analytics

Shows you where customers get stuck, and whether your fixes worked.

Explore Analytics

Teach the user

Guidance

Walks users through your product, step by step, right on the screen.

Explore Guidance

Do it for them

AI Assistant

Does the task for users who'd rather not learn how.

Explore AI Assistant

Show the product

Guide Pro

Interactive demos that win customers and train teams.

Explore Guide Pro

See how they drive adoption together

FAQ

Support desk, answered

It can. 3Guide's support desk covers the core help desk workflow — shared inbox, assignment, automation rules, and reporting — with the advantage that AI deflection and in-app guides live in the same platform.

The assistant answers repetitive how-do-I questions from your knowledge base before they become tickets, and can walk users through flows directly. What reaches your team is the smaller set of questions that genuinely need a human.

Yes. When a conversation escalates, the full AI conversation history and the user's product context come with it — no 'can you repeat your question?'

No. Rules are built visually: choose a trigger (new conversation, keyword, segment), add conditions, and pick actions like routing, tagging, or priority.

Give your support team superpowers

Deflect the repetitive, resolve the rest — with AI and humans working the same queue.

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Free plan · No credit card · Works on tools you didn't build